Specialised Access Solutions Pty Ltd (ABN 21 630 998 435 | ACN 630 998 435) respects your privacy and is committed to protecting the personal information we hold about you. This policy explains what we collect through our website, why we collect it, how we use it, and the choices available to you.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Last updated: August 2026
Who we are
Specialised Access Solutions designs, fabricates and installs height safety and roof access systems for industrial, commercial and government clients across Greater Melbourne and regional Victoria.
- Website: specialisedaccesssolutions.com.au
- Address: 4/168 Martin Street, Brighton, VIC 3186
- Phone: 0424 254 904
- Email: info@specialisedaccesssolutions.com.au
What personal information we collect
Information you give us
When you complete our contact or quote request form, we collect:
- Your name
- Your email address
- Your phone number (optional)
- The content of your message, including any site or project details you choose to provide
We also collect personal information when you contact us directly by phone or email.
Information collected automatically
When you visit our website, some information is collected automatically:
- Your IP address and general location
- Your browser type, device type and operating system
- The pages you view, how long you spend on them, and the site or search that referred you
- Date and time of your visit
This information is used in aggregate to understand how the site is used. We do not use it to identify individual visitors.
We do not collect sensitive information (such as health, financial or biometric information) through this website.
Why we collect your information and how we use it
We use the personal information we collect to:
- Respond to your enquiry and prepare quotations
- Arrange site assessments, design work, installation and certification
- Provide ongoing service, inspections and recertification reminders
- Maintain records required for compliance and safety documentation
- Improve our website and the services we offer
- Meet our legal and regulatory obligations
We will not use your personal information for a purpose unrelated to the reason you gave it to us without your consent, unless we are required or permitted by law to do so.
Direct marketing
We may occasionally contact you about our services, compliance obligations or recertification due dates where this is relevant to work we have carried out for you. You can opt out at any time by replying to any message or emailing info@specialisedaccesssolutions.com.au, and we will stop sending you marketing communications.
Cookies
Cookies are small text files stored on your device when you visit a website. This site uses cookies for two purposes:
- Essential cookies that allow the website to function correctly, including page caching and performance optimisation
- Analytics cookies that help us understand how visitors use the site
You can block or delete cookies through your browser settings. Some parts of the website may not work as intended if you do.
Analytics
We use Google Analytics to measure website traffic and understand which pages are most useful to visitors. Google Analytics places cookies on your device and reports aggregated statistics to us. We do not receive information that identifies you personally through this tool.
You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on. Google’s own privacy practices are described in the Google Privacy Policy.
Spam filtering
Submissions through our contact form are checked by an automated spam detection service to protect the site from abuse. This check may involve transmitting the submission and your IP address to the service provider.
Embedded content from other websites
Pages on this site may include embedded content such as videos or maps. Embedded content from other websites behaves exactly as if you had visited that website directly. These providers may collect data about you, use cookies and monitor your interaction with the embedded content. We do not control how they handle that information.
Who we share your information with
We do not sell, rent or trade your personal information. We may share it with:
- Our web hosting provider, which stores the website and its data
- Analytics and spam protection providers, as described above
- Suppliers, manufacturers and installers, where necessary to quote, fabricate or install your system
- Professional advisers and insurers, where required
- Government or regulatory bodies, where we are required or authorised by law
Overseas disclosure
Some of the service providers we use, including our analytics and spam filtering providers, store or process data on servers located outside Australia. Where this occurs we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
How long we keep your information
We keep personal information only for as long as we need it:
- Enquiries that do not proceed: generally retained for up to two years, then deleted
- Client and project records: retained for the period required by our legal, insurance, taxation and safety compliance obligations, which for height safety installations may be seven years or longer
- Website analytics data: retained according to the settings of our analytics provider
When information is no longer needed and we are not required to retain it, we destroy or de-identify it.
How we protect your information
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification and disclosure. These steps include secure hosting, encrypted connections (HTTPS), restricted access to our systems, and regular software updates and backups.
No method of transmitting information over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Data breaches
If we become aware of a data breach that is likely to result in serious harm, we will investigate promptly, take steps to contain it, and notify affected individuals and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.
Accessing and correcting your information
You have the right to ask us:
- What personal information we hold about you
- For a copy of that information
- To correct information that is inaccurate, out of date or incomplete
- To delete information we no longer need to keep
Email info@specialisedaccesssolutions.com.au with your request. We will respond within a reasonable period, usually within 30 days. There is no fee to make a request, though we may charge a reasonable cost for providing copies of extensive records. If we cannot give you access or make a correction, we will explain why in writing.
Making a complaint
If you believe we have mishandled your personal information, please contact us first at info@specialisedaccesssolutions.com.au or 0424 254 904 so we can try to resolve it. We will acknowledge your complaint and respond as quickly as we can.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, with the date it was last updated shown at the top.
Contact us
For any question about this policy or the personal information we hold:
- Email: info@specialisedaccesssolutions.com.au
- Phone: 0424 254 904
- Post: Specialised Access Solutions Pty Ltd, 4/168 Martin Street, Brighton, VIC 3186
